Terms and Conditions
General
1. Interpretation
2. Changes to the Conditions
3. Terms for Consumers
4. Security
5. Services
6. Your obligations
7. Restrictions
8. Data
9. Personal Data
10. Risk and Title to Goods
11. Limitation of liability
12. Indemnity
13. Payment
14. Termination
15. Confidentiality
16. Notices
17. General
18. Choice of law
19. Processing and Shipping
20. Refund and RMA policy
21. Dormant accounts
22. Call recording
23. Force majeure
1. Definitions and interpretation
2. What we will do
3. What you must do
4. Security and registrars
5. Non-payment
6. Your promises and indemnity
7. Nature of domain names and the register
8. Personal data
9. The dispute resolution service
10. Cancelling or altering the domain name
11. Duration, renewal and transfer
12. Exclusions and limitations of liability
13. General
Parties
1 – AIRBYTES COMMUNICATIONS Limited incorporated and registered in England and Wales with company number 13922857 whose registered office is at Unit B, Brindley Close, Rushden NN10 6EN, United Kingdom. (“Us” or “We” or “Our“);
2 – The organisation applying for the provision of the Goods or Services (“You“).
Background
A – We are in the business of providing Telecom (VoIP services), Cloud (domains, web hosting, dedicated servers, virtual servers and colocation) and Connect (broadband services, IP transit, guest wi-fi and 4G/5G mobile connectivity) and wish these terms and conditions to apply to our provision of Goods and/or Services.
B – These terms and conditions together with the Customer Order Form, embody the whole agreement between the parties (the “Conditions“).
1. Interpretation
1.1 – The definitions and rules of interpretation in this clause apply in these Conditions:
1.1.1 – “Acceptable Use Policy” means Our guidelines for acceptable use made available at www.airbytes.net/privacy-policy/, which may be amended from time to time;
1.1.2 – “Commencement Date” means the date on which a Customer Order Form is submitted by You to Us via our Website;
1.1.3 – “Customer Order Form” means the order form on Our Website completed by You for the supply of Goods and/or Services;
1.1.4 – “Data” includes information, documents, text, software, music, sound, photography, messages, and other material of any kind in any form;
1.1.5 – “Goods” means the goods described on the Website and which We agree to sell to You as requested by You in the Customer Order Form;
1.1.6 – “Internet” means the global data network comprising interconnected networks to which We are connected and provide access to You via the Services;
1.1.7 – “Personal Data” means Data about any identified or identifiable living person;
1.1.8 – “Registry” means either Nominet UK Limited, CentralNIC Limited or Tucows Inc, or any other domain names registry that We choose to use from time to time;
1.1.9 – “Regulations” means the Consumer Protection (Distance Selling) Regulations 2000 (as amended);
a.1.10 – “Services” means the services described on the Website and which We agree to provide to You as requested by You in the Customer Order Form; and
1.1.11 – “Website” means Our web presence at www.airbytes.co.uk and other locations We advertise from time to time.
1.2 – We explain in the headings what each clause covers. These headings are for guidance only and are not intended to be legally binding.
1.3 – These Conditions take precedence if inconsistent with the material on Our Website.
2. Changes to the Conditions
2.1 – We reserve the right on giving prior notice on the Website to alter these Conditions at any time (including altering Our Acceptable Use Policy and other policies).
2.2 – We will give You at least forty-five (45) days notice of such alteration which shall take effect at the end of the forty-five (45) day period.
2.3 – Where We have given You notice of an alteration to the Conditions which may have a material adverse effect on You, You shall be entitled to terminate these Conditions by giving Us no less than thirty (30) days prior notice in writing to that effect provided that the thirty (30) day notice period given by You must have expired before the modification to the Conditions has taken effect.
2.4 – Any renewal of the Services will in any event be subject to Our then current Conditions.
3. Terms for Consumers
3.1 – This clause three (3) applies only if You are a “Consumer“, which for the purposes of these Conditions shall mean any natural person who is acting for purposes that are outside his or her trade, profession, or business.
3.2 – For the purposes of this clause 3 and the Regulations:
3.2.1 – We are “the Supplier“;
3.2.2 – the address of the Supplier shall be the correspondence address as set out in clause 3.6 below;
3.2.3 – prices on the Website are updated periodically and cannot be guaranteed for any period of time and every effort is made to ensure prices are correct at the point at which the Consumer places an order;
3.2.4 – any complaints should be sent in writing to the Supplier’s correspondence address; and
3.2.5 – the Supplier will provide the Consumer with a written confirmation (by post or by email) of order following purchase of Goods or Services.
3.3 – A Consumer will, subject to any exceptions or exclusions set out in the Regulations, be entitled to cancel these Conditions by serving a written notice of cancellation on Us at any time during the following periods:
3.3.1 – In the case of Goods, within seven working days after the day on which the Consumer receives the Goods, and in accordance with clause 20 (Refund and RMA policy); or
3.3.2 – In the case of Services, within seven working days after the date the Commencement Date, being the date, the Consumer enters into a contract with the Supplier, and in accordance with clause 20 (Refund and RMA policy).
3.4 – In the event of cancellation by the Consumer, Goods should be returned to the Supplier’s correspondence address. The Consumer will be liable for the costs of returning such Goods or the costs of the Supplier in recovering such Goods unless the Consumer has a right to reject the Goods under a term of these Conditions or under statutory right (including any right under the Unfair Terms in Consumer Contract Regulations).
3.5 – The Services shall not commence until seven working days after the Commencement Date. Where the Consumer requests that the Services commence earlier than 7 working days after the Commencement Date, the Consumer will not be entitled to cancel any contract for the supply of Services once the performance of the Services has begun.
3.6 – You can contact us by post at AIRBYTES COMMUNICATIONS Limited, Unit B, Brindley Close, Rushden NN10 6EN, by email on support@airbytes.net, or by telephone +44 (0) 20 8089 8089 or +44 (0) 1933 833 411.
4. Security
4.1 – You must:
4.1.1 – keep Your username and password secure (We will not disclose Your username and password to any third parties, but may change the username and password at any time for good reason);
4.1.2 – if requested use Your username and password when giving instructions (and We are authorised to comply with instructions containing Your username and password);
4.1.3 – take reasonable steps in respect of matters in Your control to minimize any risk of security breaches in connection with the Services and take responsibility for all users of the Services using your username and password;
4.1.4 – notify Us of any unauthorised access to Your account which You believe may affect the overall security of Our systems; and
4.1.5 – comply with Our security checks.
5. Services
5.1 – We will supply the Services with reasonable skill and care.
5.2 – However, We do not warrant or represent:
5.2.1 – that the Services will be uninterrupted, secure, or error-free; or
5.2.2 – that any Data generated, stored, transmitted, or used via or in connection with the Services will be complete, accurate, secure, up to date, received or delivered correctly or at all.
5.3 – We do not provide a back-up of Your Data or guarantee the integrity of Your Data, however, We will use Our reasonable endeavours to provide copies of Data for disaster recovery purposes.
5.4 – We may have to suspend the Services:
5.4.1 – for repair, maintenance or improvement;
5.4.2 – to comply with a request or order from a governmental or administrative authority or emergency service;
5.4.3 – in the event of problems with the broadband network either at Your premises or in the public Internet Protocol environment;
5.4.4 – if We have a reasonable belief that suspension is necessary to prevent fraud or unauthorised access taking place; or
5.4.5 – if You fail to pay any outstanding fees within 14 days of the due date If so, We will restore the Services as quickly as is reasonably possible, other than in the case of failure by You to pay any outstanding fees.
5.5 – By purchasing Our Telephony Services (VoIP) You confirm that You understand that Our Services:
5.5.1 – may sometimes be unavailable as a result of things over which We have no control, for example, the weather, power disruptions, or failures of Your internet service provider (ISP) or broadband connection and You understand that in such circumstances all services (including 999/112 public emergency call services) will also be unavailable;
5.5.2 – may not provide Your phone number and location details to the operator of 999/112 public emergency call services if You make a public emergency services call. You may have to provide Your location information and phone number verbally to the operator;
5.5.3 – where used outside of mainland Scotland, England, Wales, and Northern Ireland, may not connect You to the domestic emergency services upon dialling the appropriate emergency number; and
5.5.4 – may not offer all the features you may expect from a conventional phone line.
6. Your obligations
6.1 – You must comply with Our reasonable instructions and requests concerning the Services.
6.2 – You must provide Us with up-to-date contact details of one or two named representatives with whom We are authorised to deal (including email addresses) and promptly notify Us of any changes. We rely on this information for various reasons including the transmission of renewal notices and other important information concerning the Services.
6.3 – You must comply with Our Acceptable Use Policy and bring it to the attention of Your authorised users.
6.4 – You are responsible for all persons who use Your username and password to access the Services, whether authorised or not, unless acting on Our behalf.
6.5 – There is a risk that Data generated, stored, transmitted, or used via or in connection with the Services may be irretrievably damaged or lost if there is a fault or on suspension or termination. You must frequently back-up all such Data that You wish to save.
6.6 – You shall be responsible for arranging the internet connection required by the Services. Our Services are dependent on Your connection to the data network and the data network itself. Our Services may therefore cease to function if there is a power failure or a failure in the underlying data network.
6.7 – If the Services are to be used principally at a single, fixed location, You must register with Us the address of the place where the service will be used, in order to assist emergency services organisations
7. Restrictions
7.1 – You must refrain from transferring any illegal material or engage in unlawful activities via Your use of the Services.
7.2 – You must refrain from sending menacing, offensive, defamatory, obscene, indecent, or abusive messages or telephone calls whilst using the Services.
7.3 – You must not use or permit the usage of the Services in a manner that is inconsistent with any and all applicable laws and regulations.
7.4 – You must not make available or upload Data via Your use of the Services that contain a virus, worm, trojan or other malicious Data or download any disabling or harmful devices.
7.5 – You must not use the Services to send bulk unsolicited commercial emails or telephone calls.
7.6 – You warrant that Your use of the Services will not infringe any third-party intellectual property or other rights.
7.7 – You must not embark on any course of action, whether by use of Your website, telephone, or any other means, which may cause a disproportionate level of activity (for example, causing mail bombs, denial of service attacks or encouraging large numbers of inbound phone calls) without providing Us at least seven day’s prior notice in writing. If You give notice or We otherwise become aware of such disproportionate use We may:
7.7.1 – move Your service to a dedicated service and charge Our then current rate as detailed on Our Website; or
7.7.2 – terminate some or all of the Services forthwith.
8. Data
8.1 – We may access, copy, preserve, disclose, remove, suspend, or delete any Data:
8.1.1 – if We are required to do so by applicable law or competent authority.
8.1.2 – for the purposes of registration of domain names with a Registry;
8.1.3 – if it is otherwise permitted under these Conditions; or
8.1.4 – if such Data is prohibited under these Conditions.
9. Personal Data
9.1 – We will process Your Personal Data only in compliance with Our privacy policy, which is available at www.airbytes.net/privacy-policy
9.2 – You consent to such processing and confirm that You have shown Our privacy policy to, and obtained similar consent from, any third-party individuals whose Personal Data You have supplied to Us and will continue to do so in the future.
10. Risk and Title to Goods
10.1 – Risk shall pass to You on delivery, but the Goods shall remain Our property until such time as full payment has been received.
10.2 – Until title to the Goods passes in accordance with clause [10.1], You shall store the Goods in such a way that they remain readily identifiable as Our property. You shall not destroy, deface, or obscure any identifying mark or packaging on or relating to the Goods. You shall not encumber or in any way charge the Goods.
11. Limitation of liability
11.1 – Nothing in these Conditions in any way excludes or restricts Our liability for negligence causing death or personal injury or for fraudulent misrepresentation or for anything which may not legally be restricted. Nor does it affect consumers’ statutory rights.
11.2 – Our liability in contract, tort (including negligence) or otherwise in connection with the Goods and/or Services provided under these Conditions for any one event, or a series of events is limited to the price of the Goods, or 125% of the payment We received from You for the Services in the 12 months before the event(s) complained of.
11.3 – In no event (including Our own negligence), and even if We have been advised of the possibility of such losses, will We be liable for any:
11.3.1 – economic loss (including, without limitation, loss of revenue, profit, contract, business or anticipated savings);
11.3.2 – loss of goodwill or reputation;
11.3.3 – special, indirect, or consequential loss; or
11.3.4 – damage to or loss of Data.
11.4 – We have no liability for goods and services provided by third parties.
11.5 – To the extent allowed by law, We exclude all conditions, terms, representations and warranties, whether imposed by statute or by law or otherwise, that are not expressly stated in these Conditions, including, without limit, the implied warranties of satisfactory quality and fitness for a particular purpose. Consumers’ statutory rights are unaffected.
12. Indemnity
You will indemnify Us against all claims, damages, liabilities, costs (including reasonable legal fees) directly or indirectly related to use of the Services and/or Goods in breach of clause [4] or clause [6] of these Conditions.
13. Payment
13.1 – You must pay the fees (together with VAT and any applicable taxes) specified on Our Customer Order Form when You order Goods or order or renew any Services.
13.2 – Payment for Goods may be made:
13.2.1 – by Direct Debit, BACS, credit card or debit card; and
13.2.2 – in advance or, if We agree to credit terms, within 14 days of Our invoice.
13.3 – Payment for the Services may be made:
13.3.1 – monthly or annually, by Direct Debit, credit card or debit card;
13.3.2 – annually by Direct Debit, BACS, credit card or debit card; or
13.3.3 – in advance or, if We agree to credit terms, within 14 days of Our invoice.
13.4 – Payment must be made without deduction or set-off.
13.5 – All fees are non-refundable unless otherwise stated.
13.6 – All fees remain payable where We suspend the Services in accordance with these Conditions.
13.7 – We may impose a credit limit on Your account and/or require a deposit as security for paying bills.
13.8 – In addition to any other rights under these Conditions We may charge You interest on any overdue fees from the date payment is due until the fees are paid in full at a rate of 3% over the prevailing monthly Bank of England base lending rate.
13.9 – If a Direct Debit collection fails and We have a credit card or debit card on file, then payment will be collected using that credit card or debit card.
14. Termination
14.1 – All Services paid for either annually or monthly will be subject to initial contract periods of twelve (12) months or ninety (90) days respectively, commencing on the Commencement Date, and unless You are a Consumer as defined in clause [c], shall continue thereafter on a rolling monthly basis unless and until terminated in accordance with clause [14.2] and/or [14.3].
14.2 – Subject to clause 14.1, either party may terminate these Conditions (as regards some or all of the Services) at any time for any reason by giving to the other thirty (30) days written notice.
14.3 – We may terminate these Conditions (as regards some or all of the Services) or suspend some or all of the Services immediately on written notice:
14.3.1 – if You breach any the terms and obligations under these Conditions and, if remediable, having received from Us a written notice stating the intention to terminate these conditions if not remedied, fail to remedy the breach within 14 days;
14.3.2 – if You are subject to a resolution for winding up or a petition for bankruptcy or liquidation or there is a proposal, or You enter into any arrangement or composition with Your or for Your creditors or a receiver or liquidator or trustee in bankruptcy is appointed over You or any of Your assets or any similar circumstances;
14.3.3 – if We are required to do so by a competent or regulatory authority;
14.3.4 – If any supplier to us of the relevant Services, or a component of the relevant Services from, terminates our contract with that supplier;
14.3.5 – You fail to pay any fees due under these Conditions after receiving fourteen (14) days written notice from Us; or
14.3.6 – a regulatory approval required by Us to provide the Services and/or Goods is revoked or amended and not replaced by an equivalent approval.
14.4 – On termination of this agreement or suspension of Services for any reason:
14.4.1 – We will immediately stop supplying, and will terminate access to, the relevant Services and shall not be liable for any further supply of the Services. This may involve irretrievable damage to, or loss of Data generated, stored, transmitted or used via or in connection with the Services and / or We may destroy any such Data;
14.4.2 – all licences granted by Us to You will terminate;
14.4.3 – any fees due remain payable and, if already paid, will be non-refundable unless You have cancelled these Conditions in accordance with clause 3.1;
14.4.4 – Your accrued rights and liabilities will be unaffected;
14.4.5 – You will allow Us to enter Your premises (if necessary) during normal business hours to remove the Goods; and
14.4.6 – clause [15. Confidentiality] of these Conditions shall continue in force.
15. Confidentiality
15.1 – Both parties agree not to disclose any Confidential Data received from the other party for any purpose apart from the proper performance of these Conditions, unless ordered to do so by law. If Confidential Data if disclosed or transferred to third parties for the purpose of proper performance of these Conditions such disclosure or transfer shall be subject to legally compliant onward transfer agreements. “Confidential Data” means Data identified as, or which clearly is, confidential.
15.2 – This clause does not apply to Data which:
15.2.1 – enters the public domain other than through breach of this clause;
15.2.2 – is or becomes independently known to the receiving party free from any confidentiality restriction;
15.2.3 – is required to be disclosed by applicable law or competent authority;
15.2.4 – is reasonably disclosed to employees, suppliers or others for the proper performance of these Conditions;
15.2.5 – is reasonably disclosed to professional advisers; or
15.2.6 – We are otherwise permitted to disclose in accordance with these Conditions.
15.3 – You agree to promptly provide Us (free of charge) with any information We may reasonably require to enable Us to activate and provide the Services and/or Goods.
16. Notices
16.1 – You should send any notices under these Conditions to the correspondence address, fax or email address given at the top of these Conditions.
16.2 – We shall send any notices in accordance with the most recent contact information which You have provided to Us.
16.3 – Notices may be sent by hand, recorded delivery, fax or email and shall be deemed to be received:
16.3.1 – by hand, when delivered provided handed to a senior employee;
16.3.2 – recorded delivery, five days after posting;
16.3.3 – fax, when the sender receives an error-free transmission report; or
16.3.4 – email, on the day sent unless the contrary is proved.
17. General
17.1 – These Conditions represent the entire agreement of the parties relating to its subject matter. These Conditions supersede all prior agreements and representations (unless fraudulent). No party shall have any right of action (except in the case of fraud) against any other party to this Agreement arising out of or in connection with any Pre-contractual Statement except to the extent that such Pre-contractual Statement is repeated in these Conditions. The parties agree that, to the fullest extent permitted by law (save in the case of fraud), any rights or remedies available under the Misrepresentation Act 1967 shall be excluded. We are not bound by, nor should You rely on, any oral representations or representations by any agent or employee of any third party You may use to apply for the Services.
17.2 – If any part of these Conditions is deemed void for any reason, the offending words shall be deemed deleted and the remainder shall continue in full force.
17.3 – You may not assign these Conditions or subcontract or resell any of the Services without Our prior written consent. We may assign, subcontract, or otherwise deal with all or any of Our rights and obligations arising under these Conditions.
17.4 – We shall not be liable for failure to perform or delay in performing any obligation under these Conditions if the failure or delay is caused by any circumstances beyond Our reasonable control, including but not limited to failure of any communications, telecommunications, or computer system.
17.5 – No firm, person or company which is not a party to these Conditions shall have any right to enforce any provision of these Conditions.
17.6 – The failure to exercise or delay in exercising a right or remedy under these Conditions shall not constitute a waiver of the right or remedy.
17.7 – Nothing in these Conditions shall be construed as creating a partnership or joint venture of any kind between the parties.
18. Choice of law
18.1 – These terms will be governed by English Law and subject to the exclusive jurisdiction of the courts of England.
18.2 – If any dispute arises in connection with these Conditions, the parties will attempt to settle it by mediation in accordance with the Ombudsman Service (“ADR Scheme”). You can approach the ADR Scheme once You have exhausted the complaints procedure set out in Our Code of Practice. Alternatively, You can approach the ADR Scheme if Your complaint has been ongoing for over 8 weeks. We will abide by any decision made under the ADR Scheme. You are not bound by any decision made under the ADR Scheme and participation in the ADR Scheme by You will not prevent You commencing court proceedings.
19. Processing and Shipping
19.1 – We aim to ship all items within twenty-four (24) hours of receiving Your order, but Your order may be delayed if the item is not in stock with Our suppliers. Some items may be unavailable. We regret We are not able to supply dates when Our suppliers may get an item in stock.
19.2 – Credit and debit cards are debited before items are shipped by Us. All prices exclude sales taxes (where applicable) unless otherwise stated.
19.3 – In most cases, We will ship products that are in stock the same day if Your order is placed between Monday to Friday before 16.30 GMT. If Your order is placed after 16.30, it will be shipped the next working day. The order should be received the next working day after We ship it. Please note that the order may be sent to You in instalments.
19.4 – We make every effort to ensure that Our site has up-to-date information about product availability. If an item is not in stock at the time You place an order, You may cancel Your order at this stage if You wish to do so. We will take appropriate steps to reimburse any payment You have made in respect of that order.
19.5 – Shipments to Your delivery address may be subject to import duties and taxes which are levied once a shipment reaches Your country. Any such additional charges to clear customs must be borne by You. You should note that customs policies vary widely from country to country, so We advise You to contact Your local customs office for further information. Note that international shipments are subject to opening and inspection by customs authorities.
20. Refund and RMA policy
If you have changed Your mind about any Goods ordered, and You wish to return them, You can do so provided You inform Us of Your decision within 7 working days of receipt in accordance with clause [16. Notices]. You will then be issued with a Return Merchandise Authorisation (RMA) form. Upon receipt of the RMA form You then have twenty-eight (28) days to return the Goods to the address stated on the RMA form. (Please do not return Goods to Our registered address, for security reasons Our premises cannot receive packages and the Goods will be turned away). Once We have received the Goods, We will issue a refund for them. All Goods must be returned complete and in original packaging and in an “as new condition”. With the exception of Goods delivered incorrectly or that are faulty on arrival, and subject to clause [3.4] if you are a Consumer, the cost of return carriage is Your responsibility.
21. Dormant accounts
22. Call recording
23. Force majeure
General
It is important to note that Airbytes does not operate as a domain registry but rather as a reseller partner of the registries. UK domain names registered through Airbytes are managed by Nominet, the UK governing body for all UK domain names. Their terms and conditions are listed below. InternetX manages global domain names registered through Airbytes and their terms and conditions are also listed below.
There is no grace period for refunds on domain registrations or renewals. We cannot delete unwanted domain names. All sales are final (as stated in the registrar’s terms and conditions below). This includes fraudulent registrations, misspellings, or simply changing one’s mind. Please verify spelling and number of years on domain registrations and renewals before purchase. This can help avoid unwanted domain registrations.
Renewals of domain names will only occur if the domain is in Active status and Auto Renew is enabled. It is the sole responsibility of the customer to ensure that all domain names are set to Active with the correct dates after a successful transfer. The customer will be notified by email if the transfer is successful or unsuccessful, along with any needed action or reason for failure.
UK TLD Domains
All UK domain names are registered on our TAG AIRBYTES and in line with Nominet’s Terms & Conditions, which can be seen here: www.nominet.uk/go/terms
If you wish to raise a complaint you can follow our complaints procedure.
Nominet’s Registration Agreement
These conditions apply to all domain names administered by Nominet, and registrars are required to make their customers aware of them prior to registration of a .UK domain.
1. Definitions and interpretation
In these conditions, the following words have the following meanings:
‘cancel’ – Cancelling your domain name means that it will be deleted from the register, will therefore not work as part of a website or email, and may be released for re-registration on a first come, first served basis.
‘consumer’ – Any natural person who is acting for purposes which are not business related.
‘correct’ – This means that the contact information you or your registrar provide us with must be good enough to allow us to contact you quickly at any reasonable time, must not be deceptive, and must clearly identify you.
‘data protection legislation’ – up to but excluding 25 May 2018, the Data Protection Act 1998 and thereafter (i) unless and until the GDPR is no longer directly applicable in the UK, the General Data Protection Regulation ((EU) 2016/679) and any national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK and then (ii) any successor legislation to the GDPR or the Data Protection Act 1998;
‘domain name’ – An internet domain name ending in .uk operated by us. ‘DRS policy’ – The policy and procedure of our dispute resolution service.
‘fees schedule’ – The fees that we charge for the services we provide, which is set out in full on our website.
‘good industry practice’ – The exercise of skill and diligence which would reasonably and ordinarily be expected from a skilled and experienced operator engaged in the provision of a domain name registry.
‘personal data’ – Has the meaning given in the data protection legislation.
‘proscribed’ – That the domain name in our sole discretion would on the face of it (i) tend to indicate, comprise or promote a serious sexual offence and (ii) that there is no legitimate use of the domain name which could be reasonably contemplated.
‘register’ – Our database of the domain names ending .uk that we administer.
‘registrar’ – An agent who acts on your behalf in the registration, renewal and other general administration of a domain name and to whom we allow access to our automated systems and the register.
‘rules’ – Our rules which explain which domain names can be registered in .uk and which cannot.
‘Searchable WHOIS’ – A service we provide under contract which provides the facility to search WHOIS data by registrant or for domain names where a particular string of characters appear in the domain name.
‘special status’ – Various special states your domain name may be in, such as suspended due to breach of these conditions, or blocked from transfer or deletion due to the operation of the DRS Policy or legal dispute, and redirected to an information/help page following suspension. This will normally mean that you will remain listed as the person who has registered the domain name but the domain name itself may not work.
‘we’, ‘us’, ‘our’ – Nominet UK (company number 3203859).
‘WHOIS’ – A free service we provide which allows members of the public to check whether a domain name exists and if so, provides further details such as the registrant and registrar, creation date, name servers and, subject to our privacy policies from time and the consent of a registrant to have their details displayed on the public WHOIS, further details such as the registrant name and contract address.
‘you’, ‘your’ – The person who is entered into the register as the responsible person for the domain name and who will be listed on the WHOIS.
2. What we will do
2.1 We will:
2.1.1 process your application to register or renew a domain name in accordance with
the rules;
2.1.2 maintain overall ownership, control and responsibility for the register;
2.1.3 make changes to the register in accordance with your instructions to transfer or cancel your domain name or to change registrar; and
2.1.4 provide the technical operation of the name servers for the .uk domain names we operate and make entries in the appropriate zone file to delegate your domain name in accordance with good industry practice.
3. What you must do
3.1 You must:
3.1.1 pay us directly or via your registrar the appropriate transaction fee in accordance with our fees schedule from time to time;
3.1.2 give and keep us notified of your correct name, postal address, phone and email contact information. This includes responding quickly to any request from us to confirm or correct the information on the register; and
3.1.3 notify us promptly about any legal proceedings which involve your domain name.
4. Security and registrars
4.1 We do not have to take any action, or make any changes to the register, until we are satisfied that we have received a valid request from you.
4.2 We will be entitled to assume that any action requested using your identification code and password has been submitted by you or by someone authorised by you.
4.3 You must keep any user identification code, password or other piece of information used as part of our security procedures confidential. We have the right to disable any user identification code or password, at any time, if in our opinion our security procedures have been compromised.
4.4 Your registrar acts on your behalf in registering and maintaining the registration of your domain name so that any communication to or from your registrar is taken as being to or from you. You should always contact your registrar first with any request or question about your domain name or changes to it.
5. Non payment
5.1 We do not have to start any process until we have received the correct fee for that process.
5.2 We may cancel your domain name without further notice if any debt relating to your domain name remains unpaid after the due date for payment.
5.3 We will not provide credit notes or refunds unless we have made a significant mistake or condition 11.5 applies.
6. Your promises and indemnity
6.1 By registering your domain name you promise that:
6.1.1 you (or your registrar) have the permission of any person whose personal data is
to be held on the register in line with condition 8;
6.1.2 any identity and contact information you (either yourself or through your registrar)
send us is correct and kept up to date;
6.1.3 by registering or using your domain name in any way, you will not infringe the intellectual property rights (for example, trade marks) of anyone else;
6.1.4 the alphanumeric characters which constitute the domain name are not proscribed; and
6.1.5 that you will not use the domain name for any unlawful purpose.
6.2 Unless you are a consumer, you will pay us any and all reasonable costs, claims and expenses (whether direct or indirect) arising out of any claim that you have broken any of the promises in condition 6.1.
6.3 Our right to rely on the promises in condition 6.1 and indemnity in condition 6.2 will continue to be available after the domain name has been registered and will not be affected by the cancellation or transfer of the domain name.
7. Nature of domain names and the register
7.1 A domain name is not an item of property and has no ‘owner’. As a result:
7.1.1 we will not be bound by, or record on the register, any mortgage-related
obligations;
7.1.2 we own and keep all copyright and database rights in the register.
8. Personal data
8.1 We will make your personal data available in the following ways, but not release it for any other purpose to any other person.
8.2 We will:
8.2.1 include it on the register;
8.2.2 include it on the WHOIS and Searchable WHOIS if you have consented for us to do so;
8.2.3 give your personal data to people with a legitimate reason for asking for it (based on the exemptions in the data protection legislation), including law enforcement agencies;
8.2.4 give your personal data to your current or proposed registrar (or both); and
8.2.5 use it as set out in the DRS policy.
8.3 You may write to us to ask for a copy of the personal data we hold about you or you can ask your registrar.
8.4 By registering a domain name with us you agree to us using your personal data as set out in these conditions.
9. The dispute resolution service
9.1 You agree to be bound by the DRS policy.
9.2 We (including in this case our directors, officers, staff of all types and any DRS expert) will not be liable to you or anyone else for anything done or not done in connection with any proceedings under the dispute resolution service, unless the act or lack of action is shown to have been in bad faith.
10. Cancelling or altering the domain name
10.1 We may cancel or put a domain name into a special status by notifying you if:
10.1.1 in our sole discretion we believe that you or your registrar have provided significantly inaccurate, not correct, unreliable or false contact details (including names), failed to keep your contact details up to date, or failed to give us those details at all;
10.1.2 in our sole discretion we believe the domain name is being used, or has a high risk of being used, in a way that is likely to endanger any part of the domain name system, other internet users (including but not limited to the distribution of viruses and malware, phishing activity or facilitating distributed denial of service attacks), or our systems and internet connections; or
10.1.3 you have broken any of the conditions (including the rules and DRS policy) and (in the case of a matter which it is possible to put right and which is not covered by condition 5.2, 10.1 or 10.2) you do not put it right within 30 days of us notifying you.
10.2 We may (but do not have to) transfer, cancel, alter or amend the domain name, put it in a special status or prevent its renewal:
10.2.1 on your instructions;
10.2.2 if we reasonably believe that the changes to update the register or to correct any error, ambiguity or inaccuracy relating to the domain name registration (including any error in making the domain name available for registration or an error in a previous cancellation of the domain name) would make it more accurate;
10.2.3 if you withdraw your permission for us to process your personal data for any or all of the purposes described in condition 8;
10.2.4 to carry out the decision an expert has made under our dispute resolution service; or
10.2.5 if we receive a complete and valid court order which we or you (or both) must obey, or if not making the changes the court orders would be a contempt of court by us or you.
10.3 If you are an natural person, your domain name will be cancelled if you die and the person legally appointed to deal with your assets after you die does not transfer your domain name (either to themselves or someone else) within a year of your death (or the end of their appointment, whichever comes first).
10.4 If you are not an natural person, your domain name will be cancelled if you complete a liquidation or disbandment process or otherwise no longer exist, even if (where possible) you are later restored by an official or court order or decision.
11. Duration, renewal and transfer
11.1 We will register your domain name for a period between one and ten years in accordance with your Registrar’s instructions. Registrations made directly with us may only be made for fixed terms of two years. You may renew your domain name at the end of its term in accordance with our renewals processes.
11.2 We may transfer our rights and responsibilities with respect to your domain name to anyone else in our sole discretion.
11.3 If you want to transfer your domain name to someone else, you must: 11.3.1 use our current published transfer process; and
11.3.2 make sure that the person taking over your domain name accepts these conditions in full.
11.4 If you do not transfer your domain name in accordance with our published transfer process there will be no valid transfer of your domain name, and no document or agreement attempting or claiming to transfer your domain name will have any effect.
11.5 If you are a consumer, you may have a right to cancel your domain name under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or similar laws amending or replacing it.
12. Exclusions and limitations of liability
12.1 Nothing in these conditions limits or excludes our liability for fraudulent misrepresentation or death or personal injury caused by our negligence.
12.2 By registering the domain name, we are not acknowledging that you have any rights in any words within the domain name.
12.3 We will not be liable for:
12.3.1 any loss of profit, revenue or other type of economic loss (whether direct or indirect);
12.3.2 loss of business or contracts;
12.3.3 loss of expected savings or goodwill; or
12.3.4 any losses which a court categorises as ‘consequential’, or ‘indirect’ arising out of or in connection with your registration of a domain name with us, including but not limited to:
12.3.4.1 any mistake or missing information in the register; and
12.3.4.2 loss of registration or use, or both (for whatever reason and whether
temporary or otherwise), of the domain name.
12.4 Implied terms are, to the fullest extent permitted by law, excluded from these conditions.
12.5 Our total liability to you, whether under these conditions or otherwise (including liability for negligence), will be no more than £5,000.
12.6 If you are a consumer, conditions 12.3, 12.4 and 12.5 do not apply to you. Your statutory rights are not affected – for information contact your local authority Trading Standards Department or your Citizens Advice Bureau.
12.7 Conditions 8, 10.3, 10.4, 12 and 13 will continue to apply after your domain name registration has ended for any reason.
13. General
13.1 If a court rules that any of these conditions is invalid, unenforceable or void, the remaining conditions will continue in full force and effect.
13.2 A person who is not a party to these conditions shall have no rights to enforce any of these conditions.
13.3 We reserve the right to make reasonable changes to these conditions (including the DRS policy and rules) at any time.
13.4 Except as set out in the DRS policy, any notice in relation to your domain name will be considered to have been served if hand-delivered, or sent by prepaid post or by email, to you or your registrar at any postal or email address on the appropriate register entry, and will apply from the date it was delivered, or if not delivered the date it was sent or posted.
13.5 Any notice to us may be hand-delivered or sent by prepaid post to our registered office, or sent by email to nominet@nominet.uk.
13.6 These conditions, together with the rules and DRS policy, are the basis for the entire agreement between you and us for the domain name, and replace all previous contracts, understandings and representations about this domain name, whether spoken or written.
13.7 No failure or delay by us to exercise any right or remedy provided for in these conditions shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.
13.8 Except as provided below, your domain name registration, these conditions, and any dispute or claim arising out of or in connection with it shall be governed by and construed with in accordance with the law of England and Wales. The courts of England and Wales shall have the exclusive jurisdiction to settle any dispute or claim arising. If you are a consumer in Scotland or Northern Ireland, we will accept your local law and courts.
Global TLD Domains
Updating Global T&Cs in progress.
Last update – 27 February 2025
